Ameritrade Loses Customer Data

Brokerage company Ameritrade is warning 200,000 former and current customers about the loss of a backup tape containing sensitive personal information.

Jim Wagner of Internet News reports:

The company discovered the loss in February when it received a damaged package containing a number of backup tapes shipped from its secure facilities in the U.S. Katrina Becker, an Ameritrade spokeswoman, said the shipping company caused the damage to the package.

Ameritrade immediately launched an investigation and learned four tapes were missing, three of which were subsequently recovered at the shipper’s facility. The fourth, containing personal information on customers who used the company’s service between 2000 and 2003, hasn’t been recovered, she said.

“Those tapes were all found within the shipper’s facility, which was also secure, so it is highly likely that the remaining tape was lost or destroyed within that facility, but we are still monitoring it,” she said. “We do not believe foul play was involved.”

Company officials started contacting customers last week, Becker said. She would not name the shipping company responsible for the lost tapes, saying only that it is a global, reputable shipping company with its own secure facilities.

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